Remember for tomorrow --- Time sheets and your CC binders. I would like to see your journaling on communication as requested last Wednesday. Did you experience or observe any of the following? Journal one or more about yourself or a colleague.
Explaining procedure to the patient
Confirm patient's comprehension of information/paraphrasing
Giving written instructions upon completion of visit
Respect
Good eye contact
Confidence
Smiling - really important
Knowledgeable
Quick, concise, thinking on your feet
Empathy
Warm welcome as the patient arrives or is roomed
See you tomorrow for health fair booth prep and final exam/CMA exam review - Ethics and the Law
Mrs. Erceg
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